Monrovia, Liberia – The Liberia Electricity Corporation (LEC) has launched a comprehensive public awareness campaign aimed at educating customers on the procedures for obtaining new electricity connections, replacing damaged meters, and reporting stolen meters.
The initiative, spearheaded by LEC’s Media, Communications and Public Affairs Department in collaboration with the Customer Service Unit and the Community Engagement Unit, seeks to improve public understanding of the Corporation’s meter application process while enhancing customer experience.
According to LEC, the campaign will focus on three key areas: procedures for reporting and replacing stolen meters, the meter replacement process, and applications for new electricity connections.
The Corporation said the awareness campaign is intended to provide customers with clear and accurate information, address frequently asked questions, explain application requirements, and eliminate misconceptions surrounding meter-related services.
As part of the campaign, LEC will utilize multiple communication platforms, including interactive radio talk shows, video drama productions, audio jingles, social media campaigns, print publications, flyers distributed at public facilities and customer service centers, as well as public service announcements and community outreach activities.
The Corporation noted that the campaign will give customers practical guidance on the steps required to apply for electricity services, replace faulty or damaged meters, and report stolen meters. It will also provide opportunities for the public to engage directly with LEC experts, ask questions, and receive accurate information about the Corporation’s customer service procedures.
LEC described the initiative as part of its broader commitment to strengthening customer engagement, improving service delivery, and ensuring that customers have access to reliable information and support throughout the meter application process.
The Corporation expressed confidence that the campaign will promote greater public awareness, reduce delays caused by incomplete applications, and improve overall access to electricity services across its operational areas.
