MONROVIA, LIBERIA — Liberian journalist Sampson W. Weah is calling on consumers, civil society organizations, and legal practitioners to consider collective legal action against Lonestar Cell MTN and Orange Liberia over persistent complaints about poor internet connectivity and service disruptions.
Weah said unreliable internet services have become a growing concern for subscribers across Liberia, affecting businesses, students, journalists, educational institutions, online entrepreneurs, and individuals who depend on stable connectivity for their daily activities.
He argued that consumers should not continue paying for internet packages without receiving services that meet reasonable standards of quality and reliability.
According to him, frequent connectivity problems disrupt communication, limit business operations, interfere with educational activities, and undermine the growing dependence on digital platforms for information and economic opportunities.
The journalist also expressed concern over what he described as the apparent lack of meaningful intervention by the Executive and Legislative branches of government despite recurring consumer complaints.
He maintained that the government has a responsibility to ensure that telecommunications providers operate within established regulatory standards and that consumers are protected against persistent service deficiencies.
“The time has come for consumers, civil society organizations, journalists, business owners, students, and other concerned citizens to consider a coordinated legal response to these persistent service challenges,” Weah said.
He emphasized that the issue extends beyond individual dissatisfaction, describing it as a broader consumer protection concern requiring accountability from telecommunications operators and effective regulatory oversight.
Weah is particularly seeking legal guidance from competent Liberian lawyers on the possibility of pursuing collective legal action against both companies.
He has also called on qualified legal practitioners and consumer rights advocates to provide advice on available legal remedies and potential representation in the matter.
The journalist further urged the Liberia Telecommunications Authority (LTA), the country’s telecommunications regulator, to demonstrate stronger oversight and ensure that complaints from subscribers receive appropriate attention.
He stressed that telecommunications companies must be accountable for the quality of services they provide, particularly when consumers continue to pay for those services.
While calling for lawful and organized action, Weah said Liberians deserve reliable internet access, transparency, and better treatment as paying customers.
“This is bigger than one journalist or one dissatisfied subscriber. It concerns the rights of Liberians who deserve reliable telecommunications services, transparency, and accountability,” he emphasized.
He concluded by urging consumers to speak collectively and pursue lawful avenues to demand improved telecommunications services in the country.
The concerns raised by Weah add to the broader public debate over internet service quality, consumer protection, and the role of regulatory institutions in Liberia’s telecommunications sector.
